Terms of service

1. Who we are

sagenourish.com is operated by [company name, Hong Kong] (BR no. […], registered office: […]). You can reach us at info@sagenourish.com.

By accepting these terms you confirm that you are at least 18 years old.

2. Two distinct services

It matters which of these you are buying, because the rules differ:

Membership is a digital service: a personal nutrition plan, the weekly menu, the shopping list, the AI assistant and the features of your personal cabinet.

Sourcing is an agency service: on your instruction we buy food supplements from an overseas supplier and arrange delivery. We are not the seller of the goods. They are bought for you and at your expense, and you are the recipient of the parcel.

3. How payment works

No payment is taken on this site. You place a request or an order, we confirm the details, and we email you an invoice with a payment link.

Card details are never requested or stored, either on the site or by us. Payment is handled entirely by the payment provider.

A contract is formed when the invoice is paid. Until then neither side is under any obligation.

All prices are in US dollars. Taxes applicable in your country are either stated on the invoice or payable by you on delivery — see section 5.

4. Membership

A membership runs for 30 calendar days from the moment access is opened. Two levels are offered — Base and Premium; what each includes is listed on the pricing page and forms part of these terms.

There is no automatic renewal and no recurring charge. When the period ends, access to paid features stops and your data is kept. To continue, you request a new invoice.

Premium includes a monthly supplement box: it is assembled automatically from your personal plan within a goods cost of USD 500 per period. Items that do not fit the limit are not included and may be bought separately. The box ships under the same agency arrangement as any other order.

The 10% store discount applies to Premium for the duration of the paid period.

5. Ordering goods

By placing an order you instruct us to buy the listed goods from a supplier and arrange delivery to the address you give.

The price on a product card is final and covers the supplier's price, our fee and shipping. The breakdown is stated on the invoice.

Because the goods are bought on your instruction and you are the recipient, any customs duties, import VAT or other charges in the destination country are payable by you. We cannot know those amounts in advance for every country.

Delivery time depends on the destination country and is stated on the invoice. It depends on the supplier and postal services and may change; we tell you about material changes.

You are responsible for checking that the goods you order may lawfully be imported into your country. If a parcel is held by customs because of its contents, we refund our fee but not the cost of the goods themselves.

6. Cancellation and refunds

Membership. You may cancel within 14 days of payment. We refund the unused whole days of the paid period.

If a monthly supplement box has already been bought for you during the period, its goods cost is withheld as an expense actually incurred. The amount is shown to you before you confirm the cancellation.

Goods. Until we have bought the goods from the supplier, an order is cancelled with a full refund. Afterwards a refund applies if the parcel is not delivered, arrives damaged, or does not match the order — the goods are bought individually on your instruction.

Requests go to info@sagenourish.com from the address used for the order. We respond within 10 working days and refund by the same method used for payment.

7. Consumer rights in the EU and the UK

If you are a consumer in the European Union or the United Kingdom you have a statutory 14-day right of withdrawal. Nothing in section 6 limits those rights; they apply in addition to it.

For a membership: by asking for immediate access you agree that performance begins at once. If you then withdraw within 14 days, you pay for the days you actually had access, pro rata.

For goods: the 14 days run from the day you receive the parcel. The right of withdrawal does not apply to goods sealed for health-protection reasons once the seal is broken.

8. This is not medical care

Sage does not provide medical care. Meal plans, recommendations and the AI assistant's answers are informational, are not a medical prescription and do not replace consulting a doctor.

If you have a medical condition, are pregnant or take medication, consult a professional before changing your diet or taking supplements.

The goods are food supplements. They are not medicinal products, are not intended to treat, prevent or diagnose any condition, and do not replace a varied diet.

9. Liability

We are responsible for providing the services properly. Our liability is limited to the amount you paid for the service or order concerned.

This limit does not apply to intent, gross negligence, death or personal injury, or to consumer rights that cannot be limited under the law of your country.

10. Governing law

These terms are governed by the law of Hong Kong. If you are a consumer, this does not deprive you of the protection of the mandatory rules of your country of residence, nor of the right to bring proceedings there.

Consumers in the EU may use the European Commission's online dispute resolution platform.

11. Company details

[company name, Hong Kong] (BR no. […], registered office: […]). Contact: info@sagenourish.com.