Refunds and cancellation

Membership

Within 14 days of payment we refund the unused days. Counted in calendar days: if 5 of 30 have passed, we refund 25.

One exception: if a monthly supplement box has already been bought for you, its cost is withheld. The goods were bought individually and cannot be returned to the supplier. You see the amount before confirming — no surprises.

After 14 days the current period is not refundable. There is no auto-renewal, so nothing further will be charged — the membership simply ends.

Store orders

Until we have bought the order from the supplier we cancel it and refund everything. That is usually the first day or two after payment.

Afterwards a refund applies if the parcel did not arrive, arrived damaged, or does not match the order. The goods are bought individually for your order, so they cannot be returned on a change of mind — this is not a purchase from stock.

If you are a consumer in the EU or the UK you have a statutory 14 days from receiving the parcel. The exception is goods sealed for health-protection reasons once opened.

Duties

Customs duties and import taxes on delivery are paid by the recipient, which is you. They are not part of the order total and are not refunded by us, because we never receive them.

How to ask

Write to info@sagenourish.com from the address used for the order and include the order number. We reply within 10 working days and refund by the method you paid with.