Refunds and cancellation

Membership

Within 14 days of payment we refund the unused days. Counted in calendar days: if 5 of 30 have passed, we refund 25.

One exception: if a monthly supplement box has already been bought for you, its cost is withheld. The goods were bought individually and cannot be returned to the supplier. You see the amount before confirming — no surprises.

After 14 days the current period is not refundable. There is no auto-renewal, so nothing further will be charged — the membership simply ends.

Store orders

Until we have bought the order from the supplier we cancel it and refund everything. That is usually the first day or two.

Afterwards a refund applies if the parcel did not arrive, arrived damaged, or does not match the order. The goods are bought individually for your order, so they cannot be returned on a change of mind — this is not a purchase from stock.

How to ask

Write to hello@sagenourish.com from the address your account uses, and include the order number if it concerns goods. We reply within 10 days.